Returns & Exchanges

At McGrocer, we strive to ensure every delivery meets our high standards for freshness and quality. If you are not completely satisfied with your purchase, our straightforward return policy allows you to request a refund or exchange within 14 days of receipt.

1

Initiate Your Request

Log into your McGrocer account and visit the 'Order History' section to select the items you wish to return and provide a brief reason for the request.

2

Prepare the Items

Ensure that all products are in their original packaging, unopened, and include any relevant tags or documentation included in the initial shipment.

3

Schedule a Collection

Choose a convenient time for our courier to pick up the return package from your doorstep, or drop it off at one of our authorized local collection points.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 3 to 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing